Customer Experience Associate – Growth Path & Perks

Express Wash Concepts; Sterling Heights (MI); Presencial; USD 17.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pay raises tied to training and skill

Recognition programs

Ongoing training and professional

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

Descripción de la vacante

Express Wash Concepts in Sterling Heights, MI is hiring a Team Member to deliver friendly customer service and promote Unlimited Wash Club memberships. The position starts at $15.00 per hour with opportunities to advance and earn more as you develop skills.

You will greet customers, explain benefits, upsell products, operate basic retail equipment (computer, POS), and maintain safety and quality standards. Candidates should have a high school diploma or be enrolled, and be able to work weekends

Formación

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsabilidades

• Educating customers on the benefits of our Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.)
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledge base.
• Perform other related duties as required and assigned.

Conocimientos

Customer service

Sales

Flexible hours

Communication

Educación

High school diploma or equivalent

Herramientas

POS system

Computer

Descripción del empleo

Express Wash Concepts in Sterling Heights, MI is hiring a Team Member to deliver friendly customer service and promote Unlimited Wash Club memberships. The position starts at $15.00 per hour with opportunities to advance and earn more as you develop skills.

You will greet customers, explain benefits, upsell products, operate basic retail equipment (computer, POS), and maintain safety and quality standards. Candidates should have a high school diploma or be enrolled, and be able to work weekends