Customer Experience Team Leader & Development Coach

Toho Water Authority; Kissimmee (FL); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

The Customer Experience Supervisor at Toho Water Authority in Kissimmee, FL leads Contact Center and Front Desk teams, delivering coaching, performance coaching, and development to meet service goals.

You will partner with the Customer Experience Manager to organize onboarding, training, and workforce readiness; oversee scheduling, payroll, and cross-department collaboration; and ensure a positive workplace culture with consistent service standards.

Qualifikationen

• Leadership and people management experience.
• Strong coaching and feedback abilities.
• Effective communication across teams and levels.
• Ability to address performance issues and drive improvement.
• Experience in employee development and succession planning.

Aufgaben

• Supervises and develops Contact Center and Front Desk staff.
• Sets performance expectations and monitors results.
• Oversees onboarding, training, and cross-training.
• Facilitates team meetings and cross-department collaboration.
• Oversees scheduling, payroll, and workforce adjustments.
• Supports recruitment and staffing plans.

Kenntnisse

Leadership

Coaching

Communication

Conflict resolution

Interpersonal skills

Team leadership

Problem solving

Ausbildung

High school diploma or GED

Jobbeschreibung

The Customer Experience Supervisor at Toho Water Authority in Kissimmee, FL leads Contact Center and Front Desk teams, delivering coaching, performance coaching, and development to meet service goals.

You will partner with the Customer Experience Manager to organize onboarding, training, and workforce readiness; oversee scheduling, payroll, and cross-department collaboration; and ensure a positive workplace culture with consistent service standards.