Customer Experience & Success Manager

Q2

Des Moines (IA)

Hybrid

USD 80,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Flexible time off

Health & wellness benefits

Volunteer programs

Job summary

Q2 is seeking a Customer Experience Manager to report to the Customer Experience Team Manager and ensure customer satisfaction across projects and services. You will work closely with the Customer Success Manager (CSM) and coordinate day-to-day relationships with customers, ensuring schedules and budgets align with contracts.

You will collaborate with project management, services, and support teams to meet mutual objectives and identify future opportunities, including beta and enterprise

Qualifications

Bachelor’s degree and 5+ years of related experience.
Business-to-Business or Business-to-Consumer relationship management or Customer Service experiences preferred.
Q2, banking or banking software experience strongly preferred.

Responsibilities

Analyzes and resolves customer situations using company practices and procedures.
Collaborates with Customer Success Manager and other teams to meet contractual objectives.
Maintains relationships with customers, ensuring high satisfaction and timely project delivery.
Provides demos and training to customers and supports cross-sale efforts when needed.
Ensures security, availability, confidentiality and privacy policies are followed.

Skills

Customer relationship management

Cross-selling

Communication

Travel up to 35%

Education

Bachelor’s degree

Job description

You will collaborate with project management, services, and support teams to meet mutual objectives and identify future opportunities, including beta and enterprise

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