Senior Customer Experience Manager - Hybrid Banking Tech

Q2; Lincoln (NE); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid Work Opportunities

Flexible Time Off

Health Insurance

Parental Leave

Volunteer Programs

Job summary

Q2 is seeking a Senior Customer Experience Manager to lead client engagements and ensure superior service for large, strategic accounts. You will analyze complex client needs, coordinate with cross-functional teams, and drive renewal and expansion opportunities across our banking software platforms.

In this role, you’ll mentor teams, maintain strong relationships with customers, and contribute to product feedback and enterprise projects.

Qualifications

• 8+ years in B2B/B2C client service roles.
• Experience in banking or banking software environments.
• Ability to travel as required.

Responsibilities

• Analyze and resolve customer situations using company practices and procedures.
• Coordinate with CSMs to review weekly plans and ensure client success.
• Build and maintain collaborative relationships with new and existing customers.
• Provide demos and training to customers and assist cross-sale efforts as needed.
• Assist with contract renewals and input to Renewal Specialist.
• Ensure security, availability, confidentiality and privacy policies are followed.

Skills

Relationship Mgmt

Cross-selling

Banking software

Stakeholder Mgmt

Data analysis

Education

Master's degree

Tools

Salesforce

Job description

Q2 is seeking a Senior Customer Experience Manager to lead client engagements and ensure superior service for large, strategic accounts. You will analyze complex client needs, coordinate with cross-functional teams, and drive renewal and expansion opportunities across our banking software platforms.

In this role, you’ll mentor teams, maintain strong relationships with customers, and contribute to product feedback and enterprise projects.