Customer Experience & Strategy Manager — Remote Home Office Support

Energy Innovation Corp; Overland Park (KS); Remote; USD 83,000 - 118,000; Full time

Benefits offered by this job

Premium healthcare

Home-office allowance

Job summary

SmartTech Solutions is seeking a Customer Service Manager to own customer relations, push conflict resolution, and identify new opportunities across Kansas. Based in Overland Park, you will test messaging variations and iterate based on performance data while maintaining a learner's pace and integrity.

Your package includes $83,000 - $118,000, premium healthcare, and a generous home-office allowance for our distributed team.

Qualifications

• Push conflict resolution adoption across KS team.
• Identify and pursue new business opportunities throughout KS.
• Test messaging variations and iterate based on performance data.
• Conduct market research to uncover trends shaping the sales marketing space.
• Negotiate renewals before the sales marketing contract goes quiet.

Responsibilities

• Push Conflict Resolution adoption so the KS team stops flying blind.
• Identify and pursue new business opportunities throughout KS.
• Test messaging variations and iterate based on performance data.
• Conduct market research to uncover trends shaping the sales marketing space.
• Negotiate renewals before the sales marketing contract goes quiet.

Skills

Conflict resolution

Market research

Negotiation

Self-direction

Detail-oriented

Job description

SmartTech Solutions is seeking a Customer Service Manager to own customer relations, push conflict resolution, and identify new opportunities across Kansas. Based in Overland Park, you will test messaging variations and iterate based on performance data while maintaining a learner's pace and integrity.

Your package includes $83,000 - $118,000, premium healthcare, and a generous home-office allowance for our distributed team.