Customer Experience Leader — Remote/Hybrid

Comunidade Metodista; Wichita (KS); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Quarterly bonus

Medical, dental, vision

401k match

Tuition reimbursement

Community involvement

Job summary

IdeaTek is seeking a seasoned Customer Service Manager to lead our customer service team in the Wichita area. You will drive service quality, handle escalations, and develop strategies to boost satisfaction and retention while aligning with company goals.

The role requires strong leadership, a customer-centric mindset, and the ability to coach and mentor staff, manage budgets, and collaborate with sales, marketing, and product teams to enhance the overall customer experience.

Qualifications

• 5+ years of experience in a leadership role, including team building and coaching.
• Ability to work flexible hours including evenings for after-hours support.

Responsibilities

• Lead, mentor, and motivate a team of customer service representatives to meet performance goals.
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Skills

Leadership

Customer service

CRM proficiency

Budgeting

Team coaching

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM system

Support software

Job description

IdeaTek is seeking a seasoned Customer Service Manager to lead our customer service team in the Wichita area. You will drive service quality, handle escalations, and develop strategies to boost satisfaction and retention while aligning with company goals.

The role requires strong leadership, a customer-centric mindset, and the ability to coach and mentor staff, manage budgets, and collaborate with sales, marketing, and product teams to enhance the overall customer experience.