Customer Experience & Store Operations Manager

All American Sweets Inc. dba Frost Bake Shop; Memphis (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

All American Sweets Inc. dba Frost Bake Shop in Memphis, Tennessee seeks a Service Manager to uphold exceptional guest service in a Frost Bake Shop retail location. You will manage human resources for the shift, plan work, handle ordering, and oversee the opening/closing duties of the store.

The role requires a high school diploma or GED and 2+ years in retail or food service, with 1+ year in staff supervision preferred. Proficiency in Word/Excel/Google Drive and vendor coordination is expected.

Qualifications

• High school diploma or GED is required.
• At least 2 years of experience in a retail store or food service.
• At least 1 year of experience managing a staff is preferred.

Responsibilities

• Ensures outstanding guest service by modeling exemplary service delivery; includes acknowledging every guest, maintaining exceptional standards for cleanliness and product quality, possessing solid product knowledge, and all other components of guest service.
• Manages the human resources of the assigned shift; actively supervises staff members by working beside them, motivates associates to perform at their full potential, effectively delegates tasks to keep associates always working, and proactively schedules meal and break periods, sending associates home when retail volume/traffic is down.
• Acts as a communication liaison to the shift associates; disseminates 'Staff News' to reach every associate on a weekly basis; effectively communicates expectations/consequences and addresses variances from the expectations in a proactive manner.
• Executes administrative tasks including, but not limited to, printing of labels with the labeler machine, completion of nightly tracker sheets, and the filing of paperwork.
• Manages all aspects of ordering, including procedures for standard orders, customs, transfers, and regular supplies. Provides 1-1 guest service for all custom orders with exceptional communication skills regarding Frost policies and pricing. Precisely documents on the custom order form including the required item drawing.
• Executes the applicable checklist for either opening or closing manager duties in a methodical and thorough way.
• Contacts vendors on behalf of the store manager to coordinate necessary services.
• Completes monthly facility inventory and bi-annual facility audit.
• May perform other duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.

Skills

Guest service

Staff supervision

Communication

Organization

Problem solving

Vendor coordination

Education

High school diploma or GED

Tools

Word

Excel

Google Drive

Dropbox

Job description

All American Sweets Inc. dba Frost Bake Shop in Memphis, Tennessee seeks a Service Manager to uphold exceptional guest service in a Frost Bake Shop retail location. You will manage human resources for the shift, plan work, handle ordering, and oversee the opening/closing duties of the store.

The role requires a high school diploma or GED and 2+ years in retail or food service, with 1+ year in staff supervision preferred. Proficiency in Word/Excel/Google Drive and vendor coordination is expected.