Shift Manager - Guest Experience & Store Ops

Frost Bake Shop; Memphis (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Frost Bake Shop in Memphis, TN seeks a dedicated shift supervisor responsible for maintaining exceptional guest service, supervising staff, and handling opening or closing duties. The role requires strong leadership, inventory awareness, and communication to ensure smooth daily operations.

You will coordinate ordering, vendor communication, and facility upkeep, with emphasis on product quality and customer satisfaction while supporting a busy retail bakery environment.

Qualifications

• Ability to lead a team and drive results through others.
• Excellent guest service and product knowledge for a bakery environment.
• Strong organizational skills and attention to detail in a fast-paced retail setting.

Responsibilities

• Maintains exceptional guest service by modeling exemplary service delivery and ensuring cleanliness and product quality.
• Supervises shift staff, delegating tasks, and scheduling breaks to balance volume.
• Communicates expectations and addresses variances with the team.
• Performs administrative tasks and manages ordering processes and vendor communication.
• Oversees opening/closing checklists and facility operations.

Skills

Supervision

Staff management

Guest service

Organization

Communication

Problem solving

Education

High school diploma or GED

Tools

Excel

Word

Google Drive

Dropbox

Job description

Frost Bake Shop in Memphis, TN seeks a dedicated shift supervisor responsible for maintaining exceptional guest service, supervising staff, and handling opening or closing duties. The role requires strong leadership, inventory awareness, and communication to ensure smooth daily operations.

You will coordinate ordering, vendor communication, and facility upkeep, with emphasis on product quality and customer satisfaction while supporting a busy retail bakery environment.