Customer Experience & Store Operations Associate

The TJX Companies, Inc.; Hendersonville (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Paid holidays

Scholarship program

Adoption assistance

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a flexible team member to deliver outstanding customer experiences in our Hendersonville, NC store. You will ring purchases, promote loyalty programs, and keep the sales floor organized while supporting store operations.

You should have strong communication, multitasking ability, and attention to detail, with a customer-service focus. The role requires a flexible schedule and the capacity to lift heavy objects as needed.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of lifting heavy objects with or without accommodations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Detail-oriented

Job description

HomeGoods at The TJX Companies, Inc. is seeking a flexible team member to deliver outstanding customer experiences in our Hendersonville, NC store. You will ring purchases, promote loyalty programs, and keep the sales floor organized while supporting store operations.

You should have strong communication, multitasking ability, and attention to detail, with a customer-service focus. The role requires a flexible schedule and the capacity to lift heavy objects as needed.