Customer Experience Store Associate

ALDI USA; McKees Rocks (Allegheny County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) Plan

Company 401(k) Matching Contributions

Employee Assistance Program (EAP)

PerkSpot National Discount Program

Medical Insurance

Paid Holidays

Job summary

ALDI USA is seeking a store associate to support merchandising, stocking, cashiering and cleaning to keep the store looking its best. You’ll deliver exceptional customer service by working with the ALDI team and assisting customers throughout their shopping experience.

The role is full-time with average 30+ hours per week, starting wage $19.00 per hour and scheduled wage progression over the years. Benefits include 401(k), EAP, and more for eligible full-time staff.

Qualifications

• Ability to provide prompt and courteous customer service.
• Ability to operate all store equipment such as cash registers, floor scrubber, cardboard baler, pallet jacks, handheld devices, computers, etc.
• Ability to interpret and apply ALDI operating policies and procedures.
• Ability to effectively communicate both verbally and in writing.
• Ability to perform basic arithmetic such as addition, subtraction, multiplication, and division.
• Ability to follow instructions and pay attention to detail.
• Ability to work both independently and with others.
• Ability to organize, prioritize and complete assigned tasks to maximize productivity within established timeframes.
• Ability to maintain reliable and prompt attendance.
• Ability to meet availability requirements.

Responsibilities

• Models and fulfills all customer service principles and escalates concerns to store management as necessary.
• Informs store management of loss due to outdated or damaged products.
• Properly utilizes the point-of-sale (POS) system to accurately scan and process customer purchases and informs store management of scanning concerns or errors.
• Adheres to cash policies and procedures.
• Follows the line policy and opens additional check lanes as required to ensure an efficient checkout.
• Stocks shelves and displays neatly while following merchandising planograms to maximize sales.
• Complete curbside pickup orders by accurately retrieving items from the store, verifying order contents, and ensuring timely delivery to customers’ vehicles from the staging area.
• Maintains zone standards and merchandising standards at all times.
• Assists store management in achieving operational efficiency goals.
• Assists store management in achieving total loss goals.
• Complies with all established company policies and processes.
• Supports store management in providing a safe working environment by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining equipment in proper working order.
• Adheres to inventory procedures and product handling guidelines.
• Performs general cleaning tasks to company standards.

Skills

Customer service

Equipment operation

Policy interpretation

Communication

Basic arithmetic

Attention to detail

Teamwork

Attendance & availability

Education

High school diploma or equivalent

18+ years old

Retail experience preferred

Tools

POS system

Cash register

Floor scrubber

Cardboard baler

Pallet jacks

Job description

ALDI USA is seeking a store associate to support merchandising, stocking, cashiering and cleaning to keep the store looking its best. You’ll deliver exceptional customer service by working with the ALDI team and assisting customers throughout their shopping experience.

The role is full-time with average 30+ hours per week, starting wage $19.00 per hour and scheduled wage progression over the years. Benefits include 401(k), EAP, and more for eligible full-time staff.