Customer Experience Specialist: WOW Service & Accuracy

Domino's; Suffolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Suffolk is seeking team members to support in-store operations with a focus on friendly customer service, accurate order taking, and maintaining a clean, professional image. Team members must follow defined WOW steps, handle cash appropriately, and ensure orders are prepared only by proper procedures.

Responsibilities include answering phones, assisting carryout customers, and ensuring safety policies are followed.

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say "Let me get your change" on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed

Job description

Domino's Suffolk is seeking team members to support in-store operations with a focus on friendly customer service, accurate order taking, and maintaining a clean, professional image. Team members must follow defined WOW steps, handle cash appropriately, and ensure orders are prepared only by proper procedures.

Responsibilities include answering phones, assisting carryout customers, and ensuring safety policies are followed.