Customer Experience Specialist - Warranty & Returns

QUALITY IMPORTERS TRADING COMPANY LLC; Florida; On-site; USD 32,000 - 52,000; Full time

Job summary

Quality Importers is seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role handles phone, email, and case management, ensuring product concerns, warranty requests, and service issues are resolved efficiently and accurately.

Key responsibilities include responding to calls and emails, processing replacement orders, coordinating with carriers, and documenting issues with photos for reporting purposes.

Qualifications

• Minimum of 2 years of customer service experience.
• Strong problem-solving skills with high attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team.
• Sense of urgency with accuracy.

Responsibilities

• Respond to customer service and warranty calls and emails in a timely manner.
• Return voicemails and follow up as needed.
• Create, manage, and process customer service cases.
• Provide timely updates to retailers regarding case status.
• Troubleshoot product-related issues with customers.
• Process replacement orders and issue call tags.
• Coordinate with carriers for shipments and tracking.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Multitasking

Attention to detail

Tools

NetSuite

Job description

Quality Importers is seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role handles phone, email, and case management, ensuring product concerns, warranty requests, and service issues are resolved efficiently and accurately.

Key responsibilities include responding to calls and emails, processing replacement orders, coordinating with carriers, and documenting issues with photos for reporting purposes.