Customer Experience Specialist - Tulsa, Full-Time

Maytav Bus Co; Oklahoma; On-site; USD 21,000 - 29,000; Full time

Job summary

ProRecruiters in Tulsa, OK is seeking a Customer Service Representative to join a growing and dynamic team. You will handle calls, emails, and messages, provide product and procedure information, and maintain accurate customer records.

The role includes dispatching service calls, processing orders and returns, and assisting with special projects. Full-time position with a Monday–Friday 8:00am–5:00pm schedule.

Qualifications

• Basic computer skills are required.
• Ability to manage multiple tasks while staying organized.
• Professional verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.
• Effective problem solving and customer service skills.

Responsibilities

• Answer customer calls, emails, and messages.
• Provide information about products, services, and procedures.
• Maintain accurate customer records and account information.
• Resolve customer questions, concerns, and complaints.
• Dispatch service and emergency calls to managers.
• Process orders, returns, and account updates.
• Follow up on service requests and escalate issues when needed.
• Maintain confidentiality of company and customer information.
• Assist with special projects and other assigned duties.

Skills

Basic computer skills

Multitasking

Verbal communication

Written communication

Organizational skills

Time management

Team work

Problem solving

Job description

ProRecruiters in Tulsa, OK is seeking a Customer Service Representative to join a growing and dynamic team. You will handle calls, emails, and messages, provide product and procedure information, and maintain accurate customer records.

The role includes dispatching service calls, processing orders and returns, and assisting with special projects. Full-time position with a Monday–Friday 8:00am–5:00pm schedule.