Customer Experience Representative

LHH; Tulsa (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

LHH in Tulsa, OK is hiring for a full-time onsite role in a B2B environment. You will address billing issues, analyze credits, and communicate with clients via phone and email to resolve concerns.

Ideal applicants have 1+ years in customer service or collections and a business-related Bachelor's degree. Strong Excel skills and a customer-centric mindset are required.

The position supports advancement opportunities in a professional office setting with standard M–F 10:00–19:00 hours.

Qualifications

• 1+ years experience in customer service or business-to-business collections.
• Bachelor's degree in business-related field required.
• Ability to multi-task in a fast-paced environment.
• Strong computer skills with MS Excel familiarity.
• Positive attitude and customer-centric mindset.
• Must be available Monday-Friday, 10 am - 7 pm.

Responsibilities

• Address and resolve customer concerns promptly and professionally.
• Analyze customer billing and credit issues and assist in resolving concerns.
• Communicate effectively with customers via phone and email.
• Build and maintain strong relationships with customers by demonstrating a genuine desire to help.
• Follow up on overdue commercial accounts.

Skills

Customer service

Account management

B2B collections

MS Office

Excel

Communication

Multitasking

Education

Bachelor's degree in business-related field

Tools

MS Office

Excel

Job description

This is a full-time business to business position with a large Tulsa organization that offers opportunities for advancement. Onsite position in a business casual office.

About the Role:

• Address and resolve customer concerns promptly and professionally.
• Analyze customer billing and credit issues and assist in resolving any concerns.
• Communicate effectively with customer via phone and email.
• Build and maintain strong relationships with customers by demonstrating a genuine desire to help.
• Follow up on overdue commercial/business accounts.

Qualifications:

• 1+ years experience in customer service, business to business collections, or account management (This is not a sales role).
• Bachelor's degree in a business related field required.
• Ability to multi-task in a fast-paced environment.
• Strong computer skills with exposure to MS Office, including Excel.
• Positive attitude and customer-centric mindset.
• Must be open to working Monday-Friday, 10 am - 7 pm

Equal Opportunity Statement:

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.