Customer Experience Specialist - Atlanta, GA

Delta Air Lines, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Delta Air Lines, Inc. is seeking a Customer Experience Specialist to join our high-energy call center environment in Reservations. You will answer calls efficiently, courteously, and accurately while assessing customer needs and offering solutions plus additional products.

The role emphasizes listening, identifying issues, finding solutions, and making quality decisions within a performance-based culture that promotes service, sales, and compliance with DOT requirements.

Qualifications

• Actively listening to customers.
• Identifying and owning customer issues.
• Searching for solutions to problems.
• Making quality decisions.
• Attention to detail.
• Interacting with a globally diverse group of customers and colleagues.

Responsibilities

• Answer calls in an efficient, courteous, and accurate manner.
• Assess customer needs and offer solutions and additional products.
• Promote credit card vendor partner products.
• Adhere to Delta and U.S. Department of Transportation (DOT) compliance requirements.
• Interact with a globally diverse group of customers and colleagues.

Skills

Customer service

Active listening

Communication

Sales

Problem solving

Attention to detail

Job description

Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a performance-based culture and aservice and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customer's travel not only outstanding but memorable.

In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

• Actively listening
• Quickly identifying and owning customer issues
• Actively search for solutions to problems
• Making quality decisions
• Attention to detail
• Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel-related services and promote credit card vendor partner products.Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms. Take a look at Delta's behind the scenes Customer Experience Specialist Job preview here.