Customer Experience Specialist — Tech Troubleshooter

Pencor Services, Inc.; Hawley (Wayne County); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to build and maintain trusted relationships with customers. You will assist over the phone and at the counter, ensuring a pleasant experience with a caring and practical approach.

You will help customers understand service usage, billing, installation, and other questions, responding promptly, professionally, and politely. The role emphasizes listening, empathy, and problem-solving in a busy contact center, with weekly

Qualifications

• High School Diploma or GED is required.
• Residency in Pennsylvania is required.
• Valid PA Driver's License and good driving record.
• Previous Customer Service and/or Sales Experience is a plus.
• Strong computer skills including Microsoft Office Programs and Outlook.
• Excellent communication skills – oral and written.
• Ability to work as part of a team and multitask in a fast-paced environment.

Responsibilities

• Provide support to customers for billing, retention and sales calls.
• Troubleshoot and resolve technical problems and general account inquiries in a single interaction.
• Assist customers with product upgrades, self-installs, or equipment swaps.
• Educate customers about features and benefits of products and services.
• Explain account information with focus on first interaction resolution.
• Resolve complaints with active listening and professionalism.

Skills

Customer Service

Communication

Multitasking

Teamwork

Education

HS Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to build and maintain trusted relationships with customers. You will assist over the phone and at the counter, ensuring a pleasant experience with a caring and practical approach.

You will help customers understand service usage, billing, installation, and other questions, responding promptly, professionally, and politely. The role emphasizes listening, empathy, and problem-solving in a busy contact center, with weekly