Customer Experience Specialist - Tech Solutions

Visual Edge Technology; Lubbock (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Work-life balance

Health benefits

401(k) with employer match

Nine paid holidays per year

Job summary

Visual Edge IT is seeking a Customer Experience Agent in Lubbock, TX. You will be the trusted resource for customers, managing service requests, processing supply orders, and ensuring positive experiences across departments.

This role emphasizes proactive problem solving and efficient coordination to meet client needs. You will work in a fast-paced environment, handling multiple priorities while delivering exceptional service.

Qualifications

• High school diploma required; associate/bachelor preferred.
• Two+ years in customer service or call center roles.
• Experience handling multiple priorities in a fast-paced environment.
• Strong written and verbal communication; relationship-building.
• Detail-oriented with excellent organizational skills.
• Ability to stay calm and customer-focused under pressure.

Responsibilities

• Serve as primary contact for customers via phone and email.
• Process supply orders and manage service tickets to meet SLAs.
• Collaborate with internal teams to resolve issues and coordinate requests.
• Document interactions and orders accurately in CRM/helpdesk systems.
• Monitor requests from start to finish and ensure timely resolutions.
• Support training and participate in continuous improvement initiatives.

Skills

Customer service experience

Communication skills

Multitasking

CRM systems

Microsoft Office

Problem solving

Team collaboration

Education

High school diploma

Associate/Bachelor preferred

Tools

CRM software

Helpdesk systems

ERP systems

Microsoft Office

Job description

Visual Edge IT is seeking a Customer Experience Agent in Lubbock, TX. You will be the trusted resource for customers, managing service requests, processing supply orders, and ensuring positive experiences across departments.

This role emphasizes proactive problem solving and efficient coordination to meet client needs. You will work in a fast-paced environment, handling multiple priorities while delivering exceptional service.