IT Field Support Technician_Lubbock

Gr8ttek; Lubbock (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Certification training

$40 per call payment

$5 per call per diem

Job summary

Gr8ttek is looking for a responsible individual to handle service calls and customer equipment support in Lubbock, Texas. The role requires communication skills, a valid driver's license, and the ability to manage tasks associated with service calls.

Candidates should possess technical school certification and have reliable transportation to client sites. Benefits include certification training and a per-call payment structure. Ideal candidates will have a strong customer service orientation and the ability to lift equipment.

Qualifications

• Technical school certification or equivalent with 1-2 years of experience.
• Ability to drive to client locations and lift up to 50 lbs.
• Valid driver's license and reliable transportation required.

Responsibilities

• Clear communication in both written and verbal formats.
• Accept and complete service calls while performing administrative tasks.
• Provide customer support for designated equipment.

Skills

Communication

Customer service

Technical skills

Inventory control

Education

Technical school certification

Tools

Basic repair tool kit

Job description

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues
• Providing customer break fix support for designated equipment
• Possess excellent customer service skills

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo paid certification training

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit