Customer Experience Specialist — Retail Growth & Benefits

R551US The Finish Line, Inc.; Bourbonnais (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Retirement plans

Employee discounts

Career growth

D&I initiatives

Job summary

The Finish Line, Inc. is seeking an Associate to support daily store operations and deliver exceptional customer experiences. You will help drive sales, manage inventory, and maintain visual merchandising while upholding health and safety standards in a fast-paced retail environment.

As a Store Associate, you will work with a team to ensure customer satisfaction, handle transactions at the POS, and participate in ongoing training and development to support company growth and initiatives.

Qualifications

• Experience in retail or similar role, with a track record of sales targets.
• Customer-centric approach delivering outstanding service.
• Strong communication and collaboration skills.
• Willingness to work flexible hours, including weekends and holidays.
• Tech-savvy with basic math and POS familiarity.

Responsibilities

• Create exceptional shopping experiences by addressing customer needs and resolving issues.
• Drive store sales and profitability through product management and promotions.
• Participate in inventory management, merchandising, and shipment workflow.
• Collaborate with team to meet store goals and follow policies.

Skills

Retail experience

Sales target focus

Customer service

Strong communication

Flexibility

Tools

POS systems

Job description

The Finish Line, Inc. is seeking an Associate to support daily store operations and deliver exceptional customer experiences. You will help drive sales, manage inventory, and maintain visual merchandising while upholding health and safety standards in a fast-paced retail environment.

As a Store Associate, you will work with a team to ensure customer satisfaction, handle transactions at the POS, and participate in ongoing training and development to support company growth and initiatives.