Customer Experience Specialist (Retail)

Dollar Tree, Inc.; Lorton (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree, Inc. in Lorton, VA is seeking a Customer Service Associate to deliver a great shopping experience.

You will assist customers, manage transactions at the register, maintain store cleanliness, and help with stocking and merchandise recovery. The role requires strong customer service, good communication and organizational skills, the ability to lift 30–50 lbs, and a willingness to perform duties including unloading trucks and restroom upkeep.

Qualifications

• High school diploma or equivalent is preferred.
• Experience in customer service in retail or similar environments is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs and meet physical demands of the role.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment.
• Ensure a positive, safe, and respectful environment with customers and associates.
• Maintain cleanliness throughout the store, restocking bathrooms, sweeping/mopping floors, taking out trash.
• Other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Relationship management

Education

High school diploma or equivalent

Job description

Dollar Tree, Inc. in Lorton, VA is seeking a Customer Service Associate to deliver a great shopping experience.

You will assist customers, manage transactions at the register, maintain store cleanliness, and help with stocking and merchandise recovery. The role requires strong customer service, good communication and organizational skills, the ability to lift 30–50 lbs, and a willingness to perform duties including unloading trucks and restroom upkeep.