Customer Experience Specialist- Remote

Lensa; Peoria (IL); Remote; USD 30,000 - 40,000; Full time

Job summary

A dynamic company in Peoria is seeking a Customer Experience Specialist to enhance customer satisfaction through excellent service. The role involves managing customer inquiries across various platforms and supporting team goals. Join a fast-growing team focused on making life easier for moms and fostering professional development.

Benefits

Employee Stock Option Plan

Health Insurance

Employee Recognition Program

Family-Friendly Atmosphere

Qualifications

• Customer service experience (phone experience preferred).
• Strong verbal and written communication skills.

Responsibilities

• Answering inbound customer calls, chat help, and outbound follow-up.
• Providing exceptional customer care and understanding customer needs.

Skills

Communication

Customer Service

Decision Making

Job description

Customer Experience Specialist

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Bump Boxes, is seeking professionals. Apply via Lensa today!

At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We foster an environment of professional development, creative thinking, and growth. We are looking for a positive, excited, motivated, outgoing, energetic, health-conscious, adventurous, self-motivated, risk-taker with the desire to be part of something big! We are hiring an immediate Customer Experience Specialist to join our team.

Responsibilities include, but are not limited to:

• Answering inbound customer calls, chat help, outbound follow-up, entering orders, answering emails, data entry, filing duties, and other tasks in various computer systems as assigned.
• Working with management to plan, organize, and implement processes that support our growth.

Customer Experience Coordinator Tasks

• Providing exceptional customer care that satisfies individual needs, including account management, sales, and tracking.
• Answering incoming calls, texts, emails, and chats across multiple platforms.
• Understanding and promoting Bump Boxes products, culture, and values.
• Assessing customer needs using consultative methods and recognizing sales opportunities.
• Helping team members complete various tasks to meet organizational goals.
• Maintaining confidentiality of customer information.
• Utilizing provided systems, tools, training, and resources to maximize potential.
• Assisting other departments with various tasks as needed.

Requirements

• Customer service experience (phone experience preferred).
• Strong verbal and written communication skills.
• Excellent decision-making abilities.
• Ability to relate well to customers and co-workers, respond to direction and constructive criticism.
• Regular attendance and punctuality.

Benefits

• Employee Stock Option Plan
• Health Insurance
• Employee Recognition Program
• Family-Friendly Atmosphere
• Opportunity to work at the fastest-growing company in the region!

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting

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