Customer Experience Specialist — Printing & Shipping

FedEx Office; Sioux Falls (SD); On-site; USD 19,000 - 25,000; Full time

Job summary

FedEx Office Store Consultant role is to deliver a positive customer experience by leveraging consultative skills to anticipate needs, suggest alternatives, and provide solutions across print, signs & graphics, and shipping.

You will take orders, quote pricing, manage the production queue, operate printing and shipping equipment, maintain a safe and organized store, and collaborate with team members to meet priorities.

Qualifications

• High school diploma or equivalent is required.
• 6+ months of specialized experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to understand each customer's needs.
• Takes orders, provides pricing information, and recommends FedEx Office products.
• Operates printing, binding and shipping equipment and maintains production queue.
• Keeps the store safe, clean and organized and assists with training as needed.
• Coordinates tasks and priorities in a fast-paced retail environment.

Skills

Communication skills

Education

High school diploma or equivalent

Job description

FedEx Office Store Consultant role is to deliver a positive customer experience by leveraging consultative skills to anticipate needs, suggest alternatives, and provide solutions across print, signs & graphics, and shipping.

You will take orders, quote pricing, manage the production queue, operate printing and shipping equipment, maintain a safe and organized store, and collaborate with team members to meet priorities.