Customer Experience Specialist — Printing & Shipping

FedEx Office; Olathe (KS); On-site; USD 18,000 - 23,000; Full time

Job summary

FedEx Office in Kansas stores is seeking a Store Consultant to provide a positive customer experience by understanding needs and recommending FedEx Office products and services. You will take orders, quote pricing, and coordinate store activities while handling shipping, printing, and signs/graphics tasks.

The role emphasizes consultative selling, accurate pricing, and efficient operation of equipment; a high school diploma and strong communication skills are required, with a friendly,

Qualifications

• High school diploma or equivalent required.
• 6+ months of experience in a retail or customer service role preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

FedEx Office in Kansas stores is seeking a Store Consultant to provide a positive customer experience by understanding needs and recommending FedEx Office products and services. You will take orders, quote pricing, and coordinate store activities while handling shipping, printing, and signs/graphics tasks.

The role emphasizes consultative selling, accurate pricing, and efficient operation of equipment; a high school diploma and strong communication skills are required, with a friendly,