Customer Experience Specialist — Paid Training & Benefits

Springs Window Fashions; Waukegan (IL); Presencial; USD 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with up to 5% match

Life insurance

Long-term disability

Paid time off

Paid holidays

Volunteer day

Descripción de la vacante

Springs Window Fashions is seeking a Customer Service Representative to deliver exceptional experiences. You will handle inquiries across phone, email, text/chat, and social channels, providing accurate information and guiding customers through order processes.

You will track orders, resolve issues, and collaborate with sales, production, and shipping for timely results. The role emphasizes customer-first service, problem solving, and maintaining precise records in a fast-paced environment.

Formación

• Strong customer communication skills and professional demeanor.
• Ability to build rapport and maintain a customer-first mindset.
• Problem-solving and analytical skills to assess customer needs and resolve issues.
• Proficiency with Microsoft Office, CRM systems, and order entry tools.
• Ability to multitask in a fast-paced environment while maintaining accuracy.

Responsabilidades

• Handle a high volume of inbound inquiries via phone, email, text/chat or social media.
• Provide accurate information with a customer-first mindset.
• Monitor order status, shipping details, and delivery timelines.
• Troubleshoot issues and escalate when necessary.
• Maintain accurate records of customer interactions.
• Collaborate with sales, production, and shipping teams.

Conocimientos

Customer communication

Problem-solving

Multitasking

Computer proficiency

Herramientas

CRM systems

Order entry tools

Microsoft Office

Descripción del empleo

Springs Window Fashions is seeking a Customer Service Representative to deliver exceptional experiences. You will handle inquiries across phone, email, text/chat, and social channels, providing accurate information and guiding customers through order processes.

You will track orders, resolve issues, and collaborate with sales, production, and shipping for timely results. The role emphasizes customer-first service, problem solving, and maintaining precise records in a fast-paced environment.