Coordinator, Markets & Franchise Success

PEAK6; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

We Insure Group seeks a detail-oriented Coordinator, Markets & Franchise Success to support franchise onboarding, events, and cross-functional activities. You will manage onboarding communications, scheduling, and materials while ensuring a positive first impression for new partners.

The role requires strong organization, excellent communication, and comfort working with CRM and scheduling tools in a fast-paced, people-first environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years of administrative, coordination, or customer service experience.
• Experience in insurance, franchise, or franchise-support environments is a plus.
• Experience coordinating events, meetings, or logistics.
• Experience using CRM, project management, or scheduling tools.

Responsibilities

• Coordinate end-to-end onboarding for new franchise partners and maintain records.
• Provide general admin support to the Markets team and schedule franchise calls.
• Assist with logistics for franchise and carrier events and the annual kickoff.
• Prepare mailings, materials, and communications for onboarding and events.

Skills

Organizational skills

Verbal and written communication

CRM experience

Customer-service mindset

Microsoft Office proficiency

Education

High school diploma

Associate's or Bachelor's in business / communications

Tools

CRM software

Scheduling tools

Project management tools

Job description

Who We Are.

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision. As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results. What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.

Your Impact.

The Coordinator, Markets & Franchise Success provides essential administrative and logistical support to the Markets team, ensuring a smooth and welcoming experience for new and existing franchise partners.

*Note: This is not a marketing role.

Reporting to the VP, Markets and Franchise Success, this role coordinates the day to day details that keep the team running from managing franchise onboarding communications and scheduling calls, to organizing materials for franchise and carrier events and supporting the planning of the company's annual kickoff event. This position is well suited to a highly organized, detail-oriented professional who enjoys variety in their day, takes pride in creating a positive first impression for new partners, and thrives working cross-functionally in a fast-paced, people-first environment.

Key Responsibilities.

• Franchise Onboarding Coordination
  Coordinate the end-to-end administrative process for new franchise onboarding, ensuring each step is completed accurately and on schedule.
  Prepare and mail franchise onboarding packets, including training schedules, welcome information, and new franchise gifts.
  Serve as a primary point of contact for new franchise partners during the onboarding process, answering questions and directing them to the appropriate resources.
  Maintain accurate onboarding records and track franchise milestones to ensure timely follow-up.
  Partner with Training and other internal teams to confirm onboarding schedules and materials are current.
• Team & Administrative Support
  Provide general administrative support to the Markets team, including calendaring, correspondence, and document preparation.
  Own scheduling of franchise calls for the team, coordinating availability and communicating call details to all participants.
  Maintain organized records, contact lists, and shared team resources related to franchise partners.
  Support day-to-day office and operational tasks that keep the Markets team functioning efficiently.
  Assist with additional supportive duties as assigned by the VP, Markets and Franchise Success.
• Event Coordination & Logistics
  Assist in the coordination of franchise and carrier events, including gathering requirements and confirming logistics with internal and external partners.
  Coordinate materials needed for events, ensuring items are prepared, packed, and ready ahead of deadlines.
  Manage shipping of swag, print materials, and event supplies to ensure on-time, accurate delivery.
  Support the planning and coordination of the company's annual kickoff event, including logistics, materials, and vendor communication.
  Track event-related budgets, orders, and timelines, flagging any issues to the VP, Markets and Franchise Success.
• Communications, Mailings & Materials Fulfillment
  Prepare and send franchise-facing mailings and communications related to onboarding, training, and events.
  Coordinate inventory and fulfillment of franchise gifts, welcome kits, and promotional materials.
  Maintain relationships with vendors and shipping partners to ensure quality and timeliness of materials.
  Ensure all franchise-facing communications and materials reflect We Insure's brand and tone.

Education Required.

High school diploma or equivalent.

Preferred.

Associate's or bachelor's degree in business administration, communications, or a related field.

Work Experience Required.

1–2 years of experience in an administrative, coordination, or customer service role.

Preferred.

• Experience in insurance, franchise, or franchise support environments.
• Experience coordinating events, meetings, or logistics.
• Experience using CRM, project management, or scheduling tools.

Knowledge, Skills & Abilities

• Strong organizational skills with the ability to manage multiple priorities, timelines, and details simultaneously.
• Excellent written and verbal communication skills, with a professional and welcoming tone.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfort learning new systems.
• Strong attention to detail and follow-through, particularly with onboarding materials and mailings.
• Ability to coordinate shipping and logistics accurately and on deadline.
• Customer-service mindset with a genuine interest in supporting franchise partners' success.
• Comfortable working collaboratively in a fast-paced, team-oriented environment.

Our Values.

The We Way. At We Insure, Group our values shape how we work, how we lead, and how we grow together. They're more than just words, they guide every interaction, every decision, and every customer experience. We Way Reflects Our Commitment to. We personalize protection at a price you can trust We hustle to find opportunity We care authentically We thrive in ambiguity We own our results We have fun along the way And—and we're just getting started We're a leader in the space. We foster ongoing innovation. You get all the benefits of a growing and fast-paced company, while enjoying a very entrepreneurial culture. The team is really motivating. You'll work with people who are as energetic, smart, and determined as you are. You'll be managed by the best, too. Your work will be immediately impactful. You'll be able to see your direct impact on our growth. You won't be just another cog in the wheel. We embrace change. This is not where you'll find ‘predictable’. Our team wears many hats and has to go with the flow to deliver on our goals and get the job done. We are a team of collaborators. We work together to ensure the best possible solutions for our internal teams. It is common for us to get outside our swim lanes. Our environment provides continuous learning. Team members often have to branch out of their comfort zone. Taking ownership is an opportunity and we believe failures might lead to a better solution.

We Insure, LLC. is an independent insurance franchise that takes immense pride in providing like‑minded entrepreneurs with successful agency ownership. With more than 200 agency locations in 35 states, We Insure continues to grow rapidly and supports our agency owners, customers, and carriers by facilitating faster service, greater efficiencies, better choices, and improved bottom lines. What makes We Insure stand out: we are data‑driven for better value and people‑led for better service. And our leadership is seeking more highly motivated, career‑driven people to help lead our efforts! We Insure has received countless awards including Jacksonville Business Journal’s Best Places to Work and Fastest‑Growing Private Companies, and Inc.’s 5000 Fastest Growing Companies.