enewton design- customer experience representative

ENewton; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

ENewton is looking for a Customer Experience Representative based in Atlanta, GA. This full-time on-site role emphasizes professional customer communication, addressing inquiries and issues via phone and email.

The ideal candidate will excel in a team-focused environment, demonstrating strong problem-solving abilities while managing customer orders and information. Join a friendly team dedicated to enhancing customer experiences!

Qualifications

• Dependable and personable with strong communication skills.
• Ability to handle multiple tasks and remain calm under pressure.
• Experience in customer service preferred.

Responsibilities

• Answer incoming customer phone calls and emails professionally.
• Assist customers with inquiries about orders and products.
• Communicate order updates and resolutions with departments and customers.
• Maintain accurate customer information in company systems.

Skills

Customer communication

Problem-solving

Professionalism

Comfort with spreadsheets

Job description

Customer Experience Representative

Location: Atlanta, GA
Position Type: Full‑Time, On‑Site
Schedule:
Monday‑Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:00 PM
Seasonal/ Extended hours as needed

Position Overview

enewton is seeking a dependable, personable, and detail-oriented Customer Experience Representative to join our growing team. This role is heavily focused on customer communication and support, with approximately 75% of the position dedicated to handling customer inquiries, questions, concerns, and order‑related issues via phone and email. The ideal candidate is comfortable speaking with a wide variety of personalities, can remain calm under pressure, and genuinely enjoys helping people solve problems. The remaining portion of the role will involve working within spreadsheets, internal systems, and online tools to support customer orders, account management, and team operations. This is a fully on‑site position based in Atlanta, GA- North Buckhead area.

Responsibilities

• Answer incoming customer phone calls and emails in a professional and timely manner
• Assist customers with questions regarding orders, products, shipping, repairs, and account information
• Handle customer concerns and complaints with patience, professionalism, and problem‑solving skills
• Communicate with internal departments, and customers regarding order updates and resolutions
• Maintain accurate customer information and notes within company systems
• Work within spreadsheets and online platforms to track orders, customer communications, and account activity
• Assist with general administrative and operational support for the Customer Experience team