Customer Experience Specialist - Lead Gen & Service

The AZEK Company; Scranton (Lackawanna County); On-site; USD 24,000 - 34,000; Full time

Job summary

James Hardie, a leading exterior home and outdoor living solutions provider, seeks a Customer Service Associate for its Scranton, PA office. You will handle calls, chat, and email, delivering a high-quality customer experience while guiding customers to the best product solutions.

In this role you’ll log interactions, learn the AZEK product suite, and identify opportunities to generate leads that support ongoing sales growth. A strong customer-first mindset is essential.

Qualifications

• Excellent communication and listening skills; writing skills are a plus.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage customer inquiries across various platforms.
• Empathy, patience, and a customer-first mindset.

Responsibilities

• Deliver outstanding customer service across calls, chat, and email.
• Explain product benefits and guide customers to suitable solutions.
• Accurately document interactions in the CRM and summarize key topics.
• Identify customer needs to generate high-quality leads and drive growth.
• Collaborate with teammates to ensure smooth handoffs and complete information.

Skills

Communication

Multitasking

Problem solving

Empathy

Customer service

Education

High School Diploma or GED

Tools

MS Word

Excel

PowerPoint

Salesforce

Job description

James Hardie, a leading exterior home and outdoor living solutions provider, seeks a Customer Service Associate for its Scranton, PA office. You will handle calls, chat, and email, delivering a high-quality customer experience while guiding customers to the best product solutions.

In this role you’ll log interactions, learn the AZEK product suite, and identify opportunities to generate leads that support ongoing sales growth. A strong customer-first mindset is essential.