Customer Service Representative - State Farm Agent Team Member

Jayjacksoninsurance; Lufkin (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Hourly Plus Commission

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jay Jackson - State Farm Agent is seeking a Customer Service Representative to join a community-focused agency in Lufkin, TX. You will handle inquiries, update policies, and assist with claims, delivering friendly, accurate service daily.

We offer an hourly-plus-commission structure, a Simple IRA, health insurance, paid time off, and opportunities for advancement as you grow with the team.

Qualifications

• Clear communication and able to convey information effectively.
• Strong interpersonal abilities with customers and team members.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Lufkin - TX

Replies within 24 hours

• Hourly Plus Commission
• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY
Our agency has been serving the community for over 32 years and has grown into a strong team of 10. We’ve built a reputation on consistency, service, and long-term relationships with the customers we support.
We stay actively involved in the community through the Chamber of Commerce, Lions Club, local education foundations, and by supporting youth programs and schools.
For our team, we offer a Simple IRA, health benefits, team trips, and a strong focus on work-life balance.
Our office culture is supportive, team-oriented, and community-focused. We’re looking for someone who is dependable, motivated, and enjoys helping others - someone who wants to grow as part of a team that values both service and success.

ROLE DESCRIPTION As a Customer Service Representative - State Farm Agent Team Member with Jay Jackson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $60,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Lufkin - TX

Responsive recruiter Replies within 24 hours Benefits

• Hourly Plus Commission
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY
Our agency has been serving the community for over 32 years and has grown into a strong team of 10. We’ve built a reputation on consistency, service, and long-term relationships with the customers we support.
We stay actively involved in the community through the Chamber of Commerce, Lions Club, local education foundations, and by supporting youth programs and schools.
For our team, we offer a Simple IRA, health benefits, team trips, and a strong focus on work-life balance.
Our office culture is supportive, team-oriented, and community-focused. We’re looking for someone who is dependable, motivated, and enjoys helping others - someone who wants to grow as part of a team that values both service and success.
ROLE DESCRIPTION As a Customer Service Representative - State Farm Agent Team Member with Jay Jackson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $60,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none