Customer Experience Specialist - Industrial Solutions

American Air Filter Company; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

American Air Filter Company is seeking a dedicated Customer Service professional to provide world-class service to customers and cross-functional teams. You will handle quotes, orders, and inquiries while maintaining accurate records in SAP and related systems.

The role requires a strong communication skill set, proficiency in Microsoft Office, and a proactive approach to problem resolution in a manufacturing environment. An emphasis on accuracy, customer satisfaction, and teamwork is essential.

Qualifications

• High school diploma or equivalent is required; Associate or Bachelor's degree preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Industry knowledge/experience is desired.

Responsibilities

• Collaborate with customer, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance.
• Receives, investigates, and responds to customer inquiries while prioritizing urgent matters.
• Maintain knowledge on lead times, product information, pricing, shipping schedules and other information to accurately and efficiently.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems.
• New Customer Set-up in SAP including working with the credit and collections department to process credit application.
• Maintain knowledge on company products and processes.
• Customer Master File Maintenance including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer specific text requirements.
• Assists Credit department with invoice disputes and billing error resolutions.
• Provide freight estimates as required to ensure customer satisfaction; work with Operations on delivery/freight estimates as required to ensure accuracy.
• Performs other duties as assigned.

Skills

Communication

Numerical skills

Algebra basics

Problem solving

Organizational skills

Attention to detail

Creativity

Team player

Stress tolerance

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Microsoft Office

Job description

American Air Filter Company is seeking a dedicated Customer Service professional to provide world-class service to customers and cross-functional teams. You will handle quotes, orders, and inquiries while maintaining accurate records in SAP and related systems.

The role requires a strong communication skill set, proficiency in Microsoft Office, and a proactive approach to problem resolution in a manufacturing environment. An emphasis on accuracy, customer satisfaction, and teamwork is essential.