Customer Experience Specialist I

AmeriGas; Washington; On-site; USD 51,148,000 - 69,282,000; Full time

Job summary

AmeriGas is seeking a Customer Experience Advocate I to engage with customers across a seamless journey in a busy contact center. You will handle inquiries, process orders, update account information, and resolve complaints to boost satisfaction and retention.

The role emphasizes strong communication, accuracy, and teamwork, with potential for a dynamic schedule and ongoing training. A high school diploma and 1–2 years in customer service are preferred.

Qualifications

• Strong phone presence and clear communication in English.
• Ability to research and resolve customer inquiries with accuracy.
• Capable of handling multiple tasks in a fast-paced contact center.

Responsibilities

• Respond to and process all customer calls promptly and professionally.
• Identify caller needs by listening and asking clarifying questions.
• Communicate clearly and respectfully, restating information for understanding.
• Acknowledge and resolve concerns; escalate when needed.
• Process orders, forms, applications, requests, and payments accurately.
• Document interactions in case management logs with clarity.
• Attend staff meetings and training sessions.

Skills

Phone presence

Communication

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

Tools

CRM system

Job description

AmeriGas is seeking a Customer Experience Advocate I to engage with customers across a seamless journey in a busy contact center. You will handle inquiries, process orders, update account information, and resolve complaints to boost satisfaction and retention.

The role emphasizes strong communication, accuracy, and teamwork, with potential for a dynamic schedule and ongoing training. A high school diploma and 1–2 years in customer service are preferred.