Customer Experience Advocate I — Support & Solutions

AmeriGas; Tacoma (WA); On-site; USD 60,174,000 - 67,502,000; Full time

Job summary

AmeriGas is seeking a Customer Experience Advocate I to interact with customers, handling inquiries, processing orders, updating account information, and addressing complaints in a fast-paced call center. You will use our CRM to follow up on cases and ensure complete, timely resolution while delivering a high standard of service.

The role emphasizes strong communication, problem solving, and the ability to multi-task, with a focus on accuracy and customer care in English.

Qualifications

• High School Diploma or Equivalent.
• 1–2 years customer service experience; contact center preferred.
• Experience with computer-based tools and programs.

Responsibilities

• Respond to and process all customer calls in a prompt and professional manner.
• Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification.
• Communicate clearly and respectfully with callers, restating information when necessary to ensure the customer’s understanding.
• Acknowledge and resolve customer concerns; promptly escalated complaints when needed.
• Process orders, forms, applications, requests, and payments accurately.
• Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs.
• Attend and collaboratively participate in staff meetings and training sessions.

Skills

Independent work

Problem solving

Judgment

Interpersonal skills

English communication

Multi-tasking

Education

High School Diploma or Equivalent

Job description

AmeriGas is seeking a Customer Experience Advocate I to interact with customers, handling inquiries, processing orders, updating account information, and addressing complaints in a fast-paced call center. You will use our CRM to follow up on cases and ensure complete, timely resolution while delivering a high standard of service.

The role emphasizes strong communication, problem solving, and the ability to multi-task, with a focus on accuracy and customer care in English.