Customer Experience Specialist I

AmeriGas; Fredericksburg (VA); On-site; USD 24,000 - 34,000; Full time

Job summary

AmeriGas Propane, Inc. in Fredericksburg, VA is seeking a Customer Experience Advocate I (CXA).

You will interact with potential, new and existing customers to deliver a high-quality experience across the customer journey, focusing on inquiries, order processing, and account updates in a contact center. The role requires strong communication, calm performance under pressure, and accuracy when documenting interactions in our CRM.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience, contact center preferred.
• Comfort with computer-based tools and programs.

Responsibilities

• Respond to customer calls promptly and professionally.
• Research customer records and clarify their needs.
• Communicate clearly to ensure customer understanding.
• Resolve concerns or escalate issues as needed.
• Process orders, forms, and payments accurately.
• Maintain detailed case notes in the CRM system.
• Attend staff meetings and training sessions.

Skills

Customer service

Phone support

Communication skills

Multitasking

Computer literacy

Education

High School Diploma or Equivalent

Tools

CRM systems

Microsoft Office

Job description

AmeriGas Propane, Inc. in Fredericksburg, VA is seeking a Customer Experience Advocate I (CXA).

You will interact with potential, new and existing customers to deliver a high-quality experience across the customer journey, focusing on inquiries, order processing, and account updates in a contact center. The role requires strong communication, calm performance under pressure, and accuracy when documenting interactions in our CRM.