Customer Experience Associate: Growth, Support & Impact

Halma p.l.c; Sussex (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Participation in the company bonus plan

Complete benefits package including health, dental & vision insurance

401K

Professional Development training opportunities

Job summary

Halma p.l.c in Sussex, Wisconsin is seeking a highly motivated Customer Experience Associate to join the AVIRE team. In this full-time role, you will provide outstanding customer service and support for incoming requests via Salesforce, ensuring timely responses. The ideal candidate will possess strong communication and interpersonal skills, along with at least one year of experience in customer service. You will manage onsite visitor experiences and advocate for customer needs within the business. The position offers a complete benefits package and participation in a company bonus plan.

Qualifications

• Minimum of 1 year of customer service or inside sales experience.
• Demonstrated passion for gaining new skills.
• Experience managing customer requests effectively.

Responsibilities

• Manage incoming requests through CRM and email.
• Provide exceptional support for customer visits.
• Support subscription renewals and new customer requests.

Skills

Strong interpersonal and communication skills

Proven ability to problem-solve

Excellent written, verbal, and interpersonal skills

Strong ability to build relationships with customers

Patience and composure under pressure

Education

Associate’s degree in relevant field

Bachelor’s degree preferred

Tools

Salesforce.com

Microsoft Outlook

Job description

Halma p.l.c in Sussex, Wisconsin is seeking a highly motivated Customer Experience Associate to join the AVIRE team. In this full-time role, you will provide outstanding customer service and support for incoming requests via Salesforce, ensuring timely responses. The ideal candidate will possess strong communication and interpersonal skills, along with at least one year of experience in customer service. You will manage onsite visitor experiences and advocate for customer needs within the business. The position offers a complete benefits package and participation in a company bonus plan.