Patient Experience Advocate

Behavioral Health Services North Inc; Morrisonville (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Health coverage

Vision & Dental

Retirement plan

Career growth

Mentorship

Paid holidays

Community impact

Job summary

Behavioral Health Services North Inc. in Morrisonville, NY is seeking a Customer Experience Specialist to ensure an exceptional client experience, schedule appointments, verify information, and connect patients with appropriate services while upholding BHSN values.

The role involves assisting staff and partners, triaging inquiries, documenting interactions, and supporting access to care in a fast-paced environment.

Qualifications

• High School Diploma / GED required.
• 1 year of relevant experience (preferred).
• Computer savvy.
• Able to work and multitask in a fast-paced environment.
• Excellent communication skills (verbal and written).

Responsibilities

• Provide an excellent customer service experience to clients, agency staff, and community partners.
• Use knowledge of BHSN’s services and problem-solving skills to help clients access services more effectively.
• Respond to calls and in-person requests in a courteous and professional manner.
• Document all interactions in real-time and triage inquiries to the appropriate resource.

Skills

Customer service

Multitasking

Communication skills

Computer literacy

Education

High School Diploma / GED

Job description

Behavioral Health Services North Inc. in Morrisonville, NY is seeking a Customer Experience Specialist to ensure an exceptional client experience, schedule appointments, verify information, and connect patients with appropriate services while upholding BHSN values.

The role involves assisting staff and partners, triaging inquiries, documenting interactions, and supporting access to care in a fast-paced environment.