Customer Experience Specialist — Growth & Impact

austincapitalbank; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employer-paid health insurance

Paid time off (PTO)

Paid holidays

401(k) with employer match

Monthly chair massages

Job summary

Austin Capital Bank is seeking a Customer Support Specialist in Austin, TX. You’ll serve as a trusted resource, owning interactions from start to finish and contributing to ongoing improvements in the customer experience.

We value ownership, accountability, and strong communication. Expect a collaborative team environment, opportunities for growth, and a schedule that supports work-life balance. Apply to join a fast-growing, entrepreneurially driven bank.

Qualifications

• 3+ years experience in customer support or similar fast-paced environments.
• Strong problem-solving skills and ability to think clearly under pressure.
• Excellent attention to detail and ability to manage multiple priorities.

Responsibilities

• Provide high-quality support across all contact channels with clear, accurate, and personable communication.
• Develop and maintain a thorough understanding of our products and systems to guide customers to the best solutions.
• Exercise sound judgment when handling complex or sensitive situations, escalating appropriately.
• Maintain a high level of accuracy and discretion when working with customers’ financial information.
• Contribute to a strong team environment by sharing knowledge and supporting peers.
• Participate in cross-training and support other departments as needed.
• Consistently meet and exceed high performance standards.

Job description

Austin Capital Bank is seeking a Customer Support Specialist in Austin, TX. You’ll serve as a trusted resource, owning interactions from start to finish and contributing to ongoing improvements in the customer experience.

We value ownership, accountability, and strong communication. Expect a collaborative team environment, opportunities for growth, and a schedule that supports work-life balance. Apply to join a fast-growing, entrepreneurially driven bank.