Customer Experience Specialist - FT

Avis Budget Group; Orlando (FL); On-site; Full time

Job summary

A leading company in the travel industry is seeking a Customer Experience Specialist in Orlando. The role focuses on delivering exceptional service and ensuring customer satisfaction. Candidates should have strong communication skills and a customer service background. This is a full-time position with various perks including paid time off and medical benefits.

Benefits

Paid time off

Medical, Dental and Other Insurance

Retirement benefits (401k)

Employee discounts

Qualifications

• Minimum 1 year experience in customer service, preferably hospitality or car rental.
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Act as the front-line customer experience specialist for customers.
• Ensure a seamless, personalized experience from rental to return.
• Communicate proactively with premium-level customers.

Skills

Customer Satisfaction

Communication

Multitasking

Organizational Skills

Education

High School Diploma

Job description

Join to apply for the Customer Experience Specialist - FT role at Avis Budget Group

5 days ago Be among the first 25 applicants

Join to apply for the Customer Experience Specialist - FT role at Avis Budget Group

$15.00/hour

Immediately hiring! If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join our team!

What You’ll Do:

You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.

• Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
• Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
• Provide premium customer experience by delivering vehicles directly to customers
  
  

What We’re Looking For:

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type
  
  

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, Dental and Other Insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
• Above perks may vary based on full-time/part-time status and location
  
  

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

The Fine Print

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting.The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.This position may be with any affiliate of Avis Budget Group.

Orlando

Florida

United States of America

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements

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