Customer Experience Specialist- FT

Avis Budget Group; Orlando, Miami (FL, FL); On-site; Full time

Job summary

Join a leading company in the transportation industry as a customer experience specialist. You will be the front-line representative ensuring a premium experience for customers from rental to return. Ideal candidates will have a strong customer service background, excellent communication skills, and the ability to thrive in a fast-paced environment. Enjoy perks like paid time off, medical insurance, and employee discounts.

Benefits

Paid time off

Medical, Dental, and other Insurance

Retirement benefits (401k)

Employee discounts on car rentals and vehicle purchases

On-the-job training

Flexible spending account for transportation or parking expenses

Qualifications

• Minimum 1 year experience in a customer service role.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using mobile devices.

Responsibilities

• Ensure a seamless, personalized customer experience from rental to return.
• Proactively communicate with customers via phone, text, email, and app.
• Collaborate with team members to coordinate vehicle pick-up and drop-off.

Skills

Customer Satisfaction

Communication

Multitasking

Organization

Job description

$15.00/hour

If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!

What You'll Do:

1. Act as the front-line customer experience specialist, ensuring a seamless, personalized experience from rental to return. Responsibilities include clear communication, smooth logistics, and delivering a premium customer experience at every step.
2. Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction.
3. Collaborate with team members and management to coordinate vehicle pick-up and drop-off in a timely manner.
4. Proactively communicate with customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations.
5. Greet customers warmly, assist with luggage, and provide an overview of the rental vehicle.
6. Deliver vehicles directly to customers to provide a premium experience.

What We're Looking For:

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using mobile devices.
• Valid Driver's License.
• Must be 18 years or older and legally authorized to work in the U.S.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• On-site presence required; this position cannot be remote.
• Ability to lift up to 50 pounds, and to sit, stand, walk, and drive for extended periods in all weather conditions.

Perks You'll Get:

• Bi-weekly hourly wage (weekly in NY and Puerto Rico).
• On-the-job training.
• Paid time off.
• Medical, Dental, and other Insurance.
• Flexible spending account for transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts on car rentals and vehicle purchases.

*Perks may vary based on employment status and location.

Who We Are:

At Avis Budget Group, join a team of 25,000 driven people, moving the future of transportation forward with innovative, customer-focused solutions. Our culture encourages performance, leadership, training, and community impact.

The Fine Print:

Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories.

This advertisement does not guarantee employment. Responsibilities and functions may change. Compensation and benefits are accurate as of the posting date. We reserve the right to modify this information at any time, with or without notice. This position may be with any affiliate of Avis Budget Group.