Customer Experience Specialist - FT

Avis Budget Group; Orlando, Fort Lauderdale (FL, FL); On-site; Full time

Job summary

Join a leading company in the transportation sector as a customer experience specialist. You will be responsible for delivering a premium service to customers, ensuring smooth logistics from vehicle rental to return. The role requires a professional demeanor, strong communication skills, and the ability to thrive in a fast-paced environment. Enjoy various perks, including medical insurance and employee discounts.

Benefits

Paid time off

Medical, Dental, and other Insurance

Retirement benefits (401k)

Employee discounts

Qualifications

• Minimum 1 year experience in a customer service role.
• Valid Driver's License required.

Responsibilities

• Ensure seamless, personalized customer experience from rental to return.
• Coordinate vehicle pick-up and drop-off with team members.

Skills

Customer Service

Communication

Multitasking

Job description

$15.00/hour

Immediately hiring! If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!

What You'll Do:

1. Act as the front-line customer experience specialist, ensuring a seamless, personalized experience from rental to return, including clear communication, smooth logistics, and delivering a premium customer experience at every step.
2. Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction.
3. Coordinate vehicle pick-up and drop-off with team members and management to ensure timely service.
4. Proactively communicate with premium-level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations.
5. Greet customers warmly upon arrival, assist with luggage, and provide an overview of the rental vehicle.
6. Deliver vehicles directly to customers to provide a premium experience.

What We're Looking For:

• Minimum 1 year experience in a customer service role, preferably in hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver's License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• On-Site Requirement: Regular, on-site presence is required; remote work is not an option.
• Ability to lift up to 50 pounds, and to sit, stand, walk, enter, exit, and drive in all weather conditions, while talking, listening, and typing.

Perks You'll Get:

• Bi-weekly hourly wage (weekly wage in New York and Puerto Rico).
• On-the-job training.
• Paid time off.
• Medical, Dental, and other Insurance.
• Flexible spending account opportunity for public transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts, including discounted car rentals and car purchases.

*Perks may vary based on full-time/part-time status and location.

Who We Are:

At Avis Budget Group, you will join a team of 25,000 driven people, moving the future of transportation forward with innovative, customer-focused solutions. Our culture is performance-driven, encouraging leadership, training, and rewards. We are proud to positively impact our colleagues, customers, and communities.

The fine print:

Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories.

This advertisement does not guarantee employment. Responsibilities may change as needed. Compensation and benefits are accurate as of the posting date. The company reserves the right to modify this information at any time. Positions may be with any affiliate of Avis Budget Group.