Customer Experience Specialist — Frontline & CRM Admin

Thompson Tractor Company, Inc.; Birmingham (AL); On-site; USD 33,000 - 42,000; Full time

Job summary

Thompson Tractor Company, Inc. seeks a Customer Experience Representative to deliver world-class service to customers and staff. You will manage incoming calls, greet guests, issue purchase orders, and update customer data in the CRM while generating reports.

Ideal candidates are strong communicators with the ability to handle multiple tasks, maintain records of inquiries and resolutions, and escalate complex issues to the Call Center Manager when needed. Safety and teamwork are essential.

Qualifications

• Requires high school diploma or equivalent; some college preferred.
• Experience: six months+ using a multi-line telecommunication system for customer service.
• Strong communication, listening, and written communication skills.

Responsibilities

• Serve as first point of communication contact for customers.
• Answer calls within three rings and route inquiries to the appropriate department.
• Create purchase orders and perform data entry in the CRM.
• Generate and distribute reports to branches and teams.
• Follow up on resolutions and escalate complex calls to the Call Center Manager.
• Keep records of interactions and actions taken.
• Promote safety and align with company values.

Skills

Customer service

Microsoft Office

Multi-line phones

Active listening

Verbal communication

Written communication

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

CRM software

Job description

Thompson Tractor Company, Inc. seeks a Customer Experience Representative to deliver world-class service to customers and staff. You will manage incoming calls, greet guests, issue purchase orders, and update customer data in the CRM while generating reports.

Ideal candidates are strong communicators with the ability to handle multiple tasks, maintain records of inquiries and resolutions, and escalate complex issues to the Call Center Manager when needed. Safety and teamwork are essential.