Customer Experience Specialist – Flexible Schedule & Growth

Randy Shoemaker - State Farm Agent; Phoenix (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Randy Shoemaker - State Farm Agent in Phoenix is seeking a Customer Service Representative to deliver exceptional service and help people manage their insurance needs. You will answer inquiries, provide policy information, assist with changes, and coordinate with the agency team to serve the community.

The ideal candidate is outgoing, with strong communication and multitasking skills. Bilingual Spanish is preferred, and a desire to grow with the agency is highly valued.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitask

Customer service experience

Bilingual Spanish

Job description

Randy Shoemaker - State Farm Agent in Phoenix is seeking a Customer Service Representative to deliver exceptional service and help people manage their insurance needs. You will answer inquiries, provide policy information, assist with changes, and coordinate with the agency team to serve the community.

The ideal candidate is outgoing, with strong communication and multitasking skills. Bilingual Spanish is preferred, and a desire to grow with the agency is highly valued.