Customer Experience Specialist - Fast-Paced Support & Solutions

Nearmap; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Nearmap is seeking a Customer Experience Representative to bridge customers and partners with timely support, questions resolution, and personalized solutions. The role involves collaborating with insurance-related partners, maintaining records, and driving a positive customer experience.

Ideal candidates bring 1+ year of customer service, strong communication, and proficiency in Microsoft Office; Salesforce/Genesys experience is a plus.

Qualifications

• High school diploma or equivalent; 1+ year of customer service experience.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite and related software.
• Experience with Salesforce, Genesys and chat platforms is a plus.

Responsibilities

• Responds to customer inquiries via phone, email and CX chat groups with timely solutions.
• Handles high volume calls and ensures first-call resolution and satisfaction.
• Resolves issues to meet SLAs and maintains accurate records of interactions.
• Escalates concerns to appropriate resources and documents trends for management.
• Helps customers use Nearmap products and services effectively.

Skills

Verbal & written communication

Microsoft Office

Time management

Bilingual English/Spanish

Salesforce experience

Chat platforms experience

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Salesforce

Genesys

Chat platforms

Job description

Nearmap is seeking a Customer Experience Representative to bridge customers and partners with timely support, questions resolution, and personalized solutions. The role involves collaborating with insurance-related partners, maintaining records, and driving a positive customer experience.

Ideal candidates bring 1+ year of customer service, strong communication, and proficiency in Microsoft Office; Salesforce/Genesys experience is a plus.