Customer Experience Specialist | Fast-Paced Support Leader

Alphabe Insight Inc; Columbus (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for growth and careerAdv

Job summary

Consider Posh Pro is hiring a Customer Service Agent to be the first point of contact for customers, delivering exceptional service and support to ensure a positive experience with the company.

The role involves handling inquiries via phone, email, and chat, assisting with product information, orders, billing, and technical support, while resolving complaints with empathy and efficiency.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficient with customer service software, databases, and tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, orders, billing, and technical support.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure customer needs are met.

Skills

Customer service experience

Verbal and written communication

Problem-solving

Multitasking

Customer service software

Job description

Consider Posh Pro is hiring a Customer Service Agent to be the first point of contact for customers, delivering exceptional service and support to ensure a positive experience with the company.

The role involves handling inquiries via phone, email, and chat, assisting with product information, orders, billing, and technical support, while resolving complaints with empathy and efficiency.