Customer Experience Specialist - Fast-Paced Retail

wawa; Yorktown (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education Assistance Program

Paid time off

Store discounts

Flexible schedules

Job summary

Wawa, Inc. is seeking a Customer Service Associate (CSA) to greet and serve customers, preparing breakfast and made-to-order items, beverages, and pizzas. You will operate the register, manage payments, and assist with fuel and lottery tasks while ensuring store cleanliness and stock levels.

We offer extensive benefits and a supportive, inclusive work environment. The hourly range is $15.00-$18.75, with a $1.50 shift differential for hours 12am-6am. Accommodation is available upon request.

Qualifications

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

Responsibilities

• Greet and engage with customers to ensure their needs are met both quickly and courteously.
• Prepare food items such as breakfast items, built-to-order sandwiches, specialty beverages, and pizzas; keep coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, and assist with lottery and age-restricted product ID verification.
• Ensure stores are well-stocked, shelves are fresh and inviting.
• Help keep stores clean and safe by following policies and guidelines.
• Complete housekeeping duties including cleaning, dusting, sweeping, mopping, trash, and more.

Skills

Communication

Customer service

Multitasking

Teamwork

Job description

Wawa, Inc. is seeking a Customer Service Associate (CSA) to greet and serve customers, preparing breakfast and made-to-order items, beverages, and pizzas. You will operate the register, manage payments, and assist with fuel and lottery tasks while ensuring store cleanliness and stock levels.

We offer extensive benefits and a supportive, inclusive work environment. The hourly range is $15.00-$18.75, with a $1.50 shift differential for hours 12am-6am. Accommodation is available upon request.