Customer Experience Specialist — Fast-Paced Manufacturing

KDV Label, LLC; Waukesha (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k) + 401(k) matching

Employee assistance program

Health savings account

Company Paid Life insurance

Paid time off + Holidays

Referral Program

Company Events

Job summary

KDV Label in Waukesha, Wisconsin is seeking a Customer Service Representative to support the Account Management team with order processing, project coordination, and timely customer communication in a fast-paced manufacturing environment.

You will maintain accurate records, gather required information from customers to support quoting and production, and collaborate with Scheduling, Prepress, Quality, Shipping, and Estimating to meet client needs.

Qualifications

• Passion for customer service and supporting a high-performing team.
• Superb attention to detail and accuracy.
• Strong organization and ability to manage multiple priorities in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to develop and maintain professional and respectful relationships with customers, team members, and employees at all levels.
• Ability to read and interpret documentation, estimates, specifications, requirements, and other written instructions.
• Intermediate mathematical skills.
• Proficiency in Microsoft Office products required.
• ERP and/or CRM experience preferred.

Responsibilities

• Support Account Managers with the day-to-day execution of customer accounts and projects.
• Enter, process, and maintain customer orders accurately and according to established procedures.
• Communicate routine order status, shipping information, documentation, and project updates to customers in a timely manner.
• Maintain accurate customer, order, project, item, and communication records within KDV systems.
• Gather required information and documentation from customers to support quoting, order entry, artwork, production, and shipping.
• Review customer documentation, specifications, quotes, proofs, and order information for completeness and accuracy.
• Compare customer-supplied information against established specifications and identify discrepancies or missing information for resolution.
• Coordinate with Account Management, Scheduling, Prepress, Quality, Shipping, Production, Estimating, and other departments as necessary to support customer requirements.
• Assemble and coordinate label, material, and product samples for current and prospective customers.
• Assist with routine customer questions and service needs, escalating issues to the appropriate Account Manager when additional account ownership or decision-making is required.
• Submit quality concerns through established procedures and assist with customer communication and follow-up through resolution.
• Follow established systems, procedures, and standard operating practices.
• Develop working knowledge of KDV’s customers, materials, capabilities, production processes, and requirements.
• Exhibit and uphold KDV’s Core Values in all situations.

Skills

Customer service

Attention to detail

Organizational skills

Written and verbal communication

Interpersonal skills

Documentation interpretation

Math skills

Microsoft Office

ERP/CRM experience

Tools

ERP systems

CRM experience

Job description

KDV Label in Waukesha, Wisconsin is seeking a Customer Service Representative to support the Account Management team with order processing, project coordination, and timely customer communication in a fast-paced manufacturing environment.

You will maintain accurate records, gather required information from customers to support quoting and production, and collaborate with Scheduling, Prepress, Quality, Shipping, and Estimating to meet client needs.