Strategic Account Manager – Client Growth & Projects

ADP, Inc.; Waukesha (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

401(k) + 401(k) matching

Employee assistance program

Health savings account

Company Paid Life insurance

Paid time off + Holidays

Referral Program

Company Events

Job summary

KDV Label, headquartered in Waukesha, Wisconsin, seeks an Account Manager to serve as the primary day-to-day relationship owner for an assigned portfolio of customer accounts. You will coordinate projects from initiation through delivery, proactively communicating with customers and internal teams to ensure a superior customer experience.

Develop a deep understanding of each customer’s business, manage multiple projects, and ensure accurate requirements and pricing are communicated.

Qualifications

• Passion for customer service and relationship management.
• Strong project management, organization, and problem-solving skills.
• Superb attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to develop and maintain professional and respectful relationships with customers, team members, and employees at all levels.
• Ability to read and interpret documentation, estimates, specifications, requirements, and other written instructions.
• Strong business judgment and ability to coordinate cross-functional work without direct authority.
• Intermediate mathematical skills.
• Proficiency in Microsoft Office products.
• ERP and CRM experience preferred.

Responsibilities

• Serve as the primary day-to-day relationship owner for an assigned portfolio of customer accounts.
• Develop a strong understanding of each customer’s business, products, requirements, specifications, ordering patterns, and service expectations.
• Manage customer projects and account activity from initial request through successful completion.
• Proactively communicate project status, timelines, changes, risks, and requirements to customers and internal stakeholders.
• Field customer questions, concerns, and service needs and coordinate appropriate resolution across KDV.
• Manage multiple customer projects and priorities simultaneously.
• Review customer requirements, components, artwork, and specifications; identify discrepancies and work with customers and internal teams to resolve them.
• Develop and coordinate accurate, timely quote requests and communicate pricing and specifications professionally to customers.
• Ensure accurate project requirements are communicated to Estimating, Prepress, Scheduling, Production, Quality, Shipping, and other internal teams.
• Review customer documentation, quotes, specifications, and proofs for accuracy before customer submission or approval.
• Coordinate customer delivery requirements and shipping expectations with appropriate internal departments.
• Maintain accurate customer, opportunity, project, and communication records.
• Proactively identify opportunities to better serve and grow existing accounts and coordinate opportunities with Sales as appropriate.
• Support qualification and onboarding of prospective customers as assigned.
• Partner with Customer Service Representatives to effectively execute transactional and administrative account activities.
• Monitor account activity and proactively address issues that could affect customer satisfaction, delivery, quality, or account performance.
• Escalate significant customer, operational, or commercial issues to Senior Account Managers or the Director of Account Management when appropriate.
• Continuously develop knowledge of KDV’s materials, capabilities, production processes, and customer applications.
• Exhibit and uphold KDV’s Core Values in all situations.

Skills

Customer service

Project management

Attention to detail

Communication

Relationship building

Tools

Microsoft Office

ERP

CRM

Job description

KDV Label, headquartered in Waukesha, Wisconsin, seeks an Account Manager to serve as the primary day-to-day relationship owner for an assigned portfolio of customer accounts. You will coordinate projects from initiation through delivery, proactively communicating with customers and internal teams to ensure a superior customer experience.

Develop a deep understanding of each customer’s business, manage multiple projects, and ensure accurate requirements and pricing are communicated.