Customer Experience Specialist – Fast-Paced Manufacturing

ADP, Inc.; Waukesha (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

401(k) with matching

Employee assistance program

Health Savings Account

Company Paid Life Insurance

Paid time off + Holidays

Referral Program

Company Events

Job summary

KDV Label, based in Waukesha, Wisconsin, is seeking a Customer Service Representative to support the Account Management team with order processing, documentation, and customer communications. You will ensure accuracy, coordinate with multiple departments, and help deliver world-class service in a fast-paced manufacturing environment.

The role emphasizes meticulous record-keeping, effective communication, and a teamwork-driven approach to meet customer needs and company goals.

Qualifications

• Two years of related customer service, account support, or administrative experience preferred.
• Manufacturing experience preferred; print and packaging industry experience a plus.

Responsibilities

• Support Account Managers with day-to-day execution of customer accounts and projects.
• Enter, process, and maintain customer orders accurately and according to established procedures.
• Communicate routine order status, shipping information, documentation, and project updates to customers in a timely manner.
• Maintain accurate customer, order, project, item, and communication records within KDV systems.
• Gather required information and documentation from customers to support quoting, order entry, artwork, production, and shipping.
• Review customer documentation, specifications, quotes, proofs, and order information for completeness and accuracy.
• Coordinate with Account Management, Scheduling, Prepress, Quality, Shipping, Production, Estimating, and other departments as necessary.
• Assist with routine customer questions and service needs, escalating issues to the appropriate Account Manager when additional ownership is required.
• Submit quality concerns through established procedures and assist with customer communication and follow-up through resolution.
• Follow established systems, procedures, and standard operating practices.
• Develop working knowledge of KDV’s customers, materials, capabilities, production processes, and requirements.
• Exhibit and uphold KDV’s Core Values in all situations.

Skills

Customer service

Attention to detail

Organization

Communication

Read specs

Math skills

MS Office

ERP/CRM experience

Education

Two years experience in customer service

Tools

CRM software

ERP software

Job description

KDV Label, based in Waukesha, Wisconsin, is seeking a Customer Service Representative to support the Account Management team with order processing, documentation, and customer communications. You will ensure accuracy, coordinate with multiple departments, and help deliver world-class service in a fast-paced manufacturing environment.

The role emphasizes meticulous record-keeping, effective communication, and a teamwork-driven approach to meet customer needs and company goals.