Customer Experience Specialist: End-to-End Orders

Transcendia, Inc.; Park Ridge (IL); On-site; USD 38,000 - 60,000; Full time

Job summary

Transcendia is seeking a Customer Service Representative to manage the full order experience from inquiry through delivery and issue resolution. This role emphasizes judgment, problem-solving, and coordination across internal functions to meet customer expectations in a fast-paced manufacturing environment.

The ideal candidate is highly organized, proactive, detail-oriented, and capable of balancing customer needs with operational realities while maintaining ownership and urgency.

Qualifications

• Customer service experience preferred.
• Effective written and verbal communication skills.
• Strong follow-up skills and sense of urgency.
• Organizational skills with ability to prioritize and multitask.
• Attention to detail and confidentiality.
• Ability to recognize and escalate issues when needed.
• Positive attitude and teamwork mindset.
• Two to three years related experience or an associate's degree.

Responsibilities

• Advocate for customers and own issues through resolution.
• Enter orders accurately and monitor open orders.
• Resolve complex issues or elevate for resolution.
• Meet deadlines with high quality work under pressure.
• Assist customers with inquiries about orders, quotes, specs, pricing and availability.
• Seek additional information when needed to address customer needs.
• Offer alternative products when exact requirements can't be met.
• Build internal networks and partner with cross-functional teams.
• Use CRM tools to support activities.

Skills

Customer service experience

Verbal communication

Written communication

Organization

Multitasking

Attention to detail

Problem solving

Team player

Continuous improvement

Discretion/confidentiality

Education

Associate's degree in business or related field

Tools

CRM software

Job description

Transcendia is seeking a Customer Service Representative to manage the full order experience from inquiry through delivery and issue resolution. This role emphasizes judgment, problem-solving, and coordination across internal functions to meet customer expectations in a fast-paced manufacturing environment.

The ideal candidate is highly organized, proactive, detail-oriented, and capable of balancing customer needs with operational realities while maintaining ownership and urgency.