Customer Experience Specialist - Contact Center

Afni, Inc.; Marana (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Afni, Inc. is seeking a Customer Service Representative to be the voice of our partners, handling inquiries with professionalism and courtesy. You will use problem-solving skills to resolve issues, enhance client satisfaction, and support positive business outcomes through phone, email, or chat interactions.

This role emphasizes clear communication, active listening, and a customer-first mindset to maintain high service standards and contribute to a collaborative, client-focused team.

Job description

Afni, Inc. is seeking a Customer Service Representative to be the voice of our partners, handling inquiries with professionalism and courtesy. You will use problem-solving skills to resolve issues, enhance client satisfaction, and support positive business outcomes through phone, email, or chat interactions.

This role emphasizes clear communication, active listening, and a customer-first mindset to maintain high service standards and contribute to a collaborative, client-focused team.