Multichannel Customer Experience Specialist

Afni, Inc.; Sahuarita (AZ); On-site; USD 32,000 - 44,000; Full time

Job summary

Afni, Inc. is seeking a Customer Service Representative to be the voice of our partners. You will handle inquiries via phone, email, and chat, using your problem-solving skills to resolve issues and deliver exceptional client experiences.

In this role you will maintain professionalism and courtesy, help drive customer satisfaction, and contribute to positive business outcomes for our clients and Afni.

Qualifications

• Interacting with customers via multiple channels to resolve issues.
• Demonstrating empathy and professionalism in every interaction.

Responsibilities

• Interact with customers via phone, email, or chat to resolve issues.

Skills

Problem solving

Customer service

Phone support

Email & chat

Job description

Afni, Inc. is seeking a Customer Service Representative to be the voice of our partners. You will handle inquiries via phone, email, and chat, using your problem-solving skills to resolve issues and deliver exceptional client experiences.

In this role you will maintain professionalism and courtesy, help drive customer satisfaction, and contribute to positive business outcomes for our clients and Afni.