Customer Care Specialist — Contact Center Excellence

Afni, Inc.; Rillito (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Afni, Inc. is seeking a Customer Service Representative in Arizona to be the voice of our partners, handling customer inquiries by phone, email or chat and resolving issues with professionalism and courtesy.

You will apply problem-solving and communication skills to boost client satisfaction, document interactions accurately, and collaborate with teams to ensure timely, high-quality service outcomes.

Qualifications

• Strong communication and active listening abilities.
• Empathy and patience in handling diverse customer needs.
• Ability to multitask across channels (phone, email, chat).
• Proven problem-solving and conflict-resolution skills.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Resolve issues with professionalism and courtesy.
• Document interactions accurately in the system.
• Collaborate with internal teams to improve service quality.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma

Tools

CRM software

Job description

Afni, Inc. is seeking a Customer Service Representative in Arizona to be the voice of our partners, handling customer inquiries by phone, email or chat and resolving issues with professionalism and courtesy.

You will apply problem-solving and communication skills to boost client satisfaction, document interactions accurately, and collaborate with teams to ensure timely, high-quality service outcomes.